Delete your Mooldo account
You can request permanent deletion of your Mooldo account and its associated data even if the app is no longer installed.
In the Mooldo app
Open Profile → Account settings → Delete account. For an email account, enter your password and confirm using the email. For a social account, choose a connected provider and sign in again to confirm deletion. A social account does not need an email address or password.
Without the app
Email [email protected] with the subject “Mooldo account deletion”. Include your Mooldo username or account ID, if known, and the sign-in method you used (email, Apple, Google or Facebook). If Apple hid your email, mention that.
Support will help verify ownership before deleting anything. Do not send passwords, sign-in codes or provider tokens. Sending a request from an email address alone does not prove ownership of a social account.
What is deleted
Your account, connected sign-in identities, sessions, saved loyalty cards and their photos, shopping lists, favourites, notification subscriptions and associated identifiable records are removed. Anonymous catalogue view counts may remain. Private files and provider token revocations are processed through retry queues; failed attempts are retried until completed. Encrypted revocation credentials are retained only until the provider confirms revocation.
The app lets you choose whether to also erase local cards, lists and downloaded catalogues on that device. Shop accounts require support to resolve shop ownership before deletion.